She continued on about her experience when she applied for the sales role. “The interview lasted for two hours. Napiga ako ng bongga sa interview ni Chris. He wanted to know more about me and my experience. I got the job offer after several days. I was very happy because at that time, I was really struggling. My son and I were moving from one house to another, so I was really looking for a stable job. Joe was handling the Sales Department back then. I could never forget how he and I would do role plays everyday. We would also have mock sessions, and he would help me with my grammar. They taught me everything. Sobrang hands-on nung magkapatid. They were very meticulous with the role plays and mock sessions. It took me almost a year before I found my rhythm when it came to selling. There were no processes back then and it was just the few of us who were there. For months, I would shadow Joe. Whenever he had presentations, I would be there taking down notes and I paid close attention to how he sold our services until I eventually found my footing. So I started selling, and they were surprised that I was suddenly able to close sales. Everyday was a learning experience for me because I didn’t go through insurance training. Hindi ko na pinagdaanan yan, rekta ako sa pagbebenta. So I did everything I could to learn how to sell. I would constantly watch Joe’s videos and study how he did it. Slowly, we started to bring in more clients and I was able to close sales on my own but Chris and Joe were always there to guide me,” she smilingly said as she fondly looked back on her early days at InsBOSS.

She started talking about what the experience was like the past five years. “After 12A7, we moved to the office in Roces. That’s when we started hiring more VA’s. We also started having SMEs but there were not Team Leaders back then. I saw how things were starting to change and progress. I can still remember that back then, our target was 50 seats. That was a huge achievement for us because we also had competitors. When the pandemic hit in 2020, our clients started pulling out and back then we didn’t have the capacity to work from home yet. To retain the remaining clients we had, the company implemented a stay-in program. It wasn’t mandatory, so it was only for those who wanted to do it. That was a huge decision for us, especially me because I was the one who took care of everything. There were 19 of us back then, if I remember correctly. We took a risk because we believed in InsBOSS. The company had a vision and their intention was to help and improve the lives of everyone in the InsBOSS Family. Honestly, it was an honor for me because they trusted us. They trusted us to continue the business and our main goal at that time was to keep the company afloat.”

When asked about the experience during the stay-in period, Mamshei shared, “If could still remember, we were there for three months. There were a lot of lessons, a lot of struggles, but at the end of the day, it was fulfilling and satisfying. We were grateful because hindi kami pinabayaan ng company. Chris and Joe made sure everyone was getting paid, benefits and all. For those who didn’t join the stay-in, they were given half their 13th month pay and had the SSS benefit. So in all fairness, hindi nagpabaya ang company. Inisip parin nila yung kapakanan ng mga tao.”

While talking about her journey, Mamshei touched on the challenges she’s had to face in the past, “When things started getting back to normal, the Sales Team started growing. Eventually, the responsibility of Sales Lead was given to me. I started handling the Sales Team and back then there were three Account Executives. There were a lot of challenges that happened and there were many things that were new to me. I was still green when it came to the managing and reporting side. But eventually I was moved to the Senior Account Executive role.”