Thank you to everyone who took the time to participate in our Q3 2025 Happiness Index. Your active involvement made a real difference this quarter, and we genuinely appreciate the openness and honesty behind every response. Because of your participation, we have a clearer and more meaningful view of how our people are doing across the organization.
One of the most positive takeaways from Q3 is the strong improvement in survey participation. Response rates increased from 46.86% in Q2 to 58.75% in Q3. This growth reflects a greater willingness among InsBOSS Family Members to share their experiences and perspectives, and it reinforces the value of open feedback within our culture. We sincerely thank everyone who took the time to complete the survey. Your input plays a critical role in helping us understand what is working well and where we need to do better.
Several departments achieved or maintained a 100% response rate, including Business Compliance, Data, EA, Finance, HR, and Web Dev & Programming. Special recognition goes to HR and Web Dev & Programming, which showed significant improvement from Q2. These results highlight strong leadership follow-through, clear communication, and a shared commitment to ensuring every voice is heard.
This level of participation gives us more reliable insights and helps guide meaningful actions moving forward. Thank you for actively contributing to this process and for continuing to help shape a better InsBOSS experience for everyone.
The overall happiness rating continues to show a healthy and stable trend. While the Q3 2025 score slightly adjusted from 4.55 in Q2 to 4.53, it remains one of the strongest results recorded over the past six quarters. This consistency reflects a generally positive experience and sustained engagement across the organization.
Looking at the broader trend, happiness levels have steadily improved since Q3 2024, rising from 4.40 to the mid-4.5 range in 2025. This upward movement over time indicates that many of the initiatives, support systems, and cultural efforts in place are having a positive impact.
The small shift in Q3 offers an opportunity to listen more closely and refine our approach. With continued focus on feedback, engagement, and well-being, we are well positioned to maintain and further strengthen overall happiness in the coming quarters.
Departmental happiness scores in Q3 remain strong, with all teams recording ratings of 4.00 and above. This reflects generally positive sentiment and stable morale across the organization.
Business Compliance, Data, and IT led the results with perfect scores of 5.00, setting a high benchmark for engagement and team satisfaction. EA followed closely with a 4.93, showing strong positive momentum. Legal Compliance and Web Dev & Programming also posted high ratings at 4.86 and 4.84.
Most other departments maintained solid scores in the low to mid-4 range, including ASBU, TSBU, Sales, L&D, Marketing, ISBU, QA, and HR. These results point to steady engagement while also highlighting opportunities for continued improvement and support at the team level.
Interdepartmental happiness scores remain generally positive, with most departments rating cross-team collaboration at 4.00 and above. This indicates stable and healthy working relationships across the organization.
IT recorded the highest score at 4.47, followed by L&D, Marketing, and Web Dev & Programming, reflecting strong coordination and collaboration with other teams. Most departments stayed within a consistent range, suggesting reliable cross-functional support.
TSBU posted a slightly lower score at 3.91, pointing to an opportunity to strengthen alignment and communication with other departments. Overall, the results highlight solid collaboration, with continued focus needed on clarity, coordination, and shared expectations across teams.
