Introduction
IT Operations & Technical Support
We secure access, maintain reliable systems, and ensure every IBFM can work safely, efficiently, and without interruption—whether onsite or remote.
IT Mission
The IT Department protects operational continuity by ensuring:
- Secure system access for all employees
- Stable remote and onsite work environments
- Reliable communication and collaboration tools
- Fast incident response and technical resolution
- Strong data protection and cybersecurity compliance
We enable every IBFM to work productively, securely, and without disruption.
Core Responsibilities
1. Access & Security Management
Creation and protection of:
- Company email accounts
- Multi-factor authentication (MFA/2FA)
- Workspace permissions and transfers
- Contractual or role-based access control
Goal:
Faster, cleaner, smarter reporting.
2. Work-From-Home Technical Readiness
Support for remote productivity:
- Computer and laptop requirements
- Webcam and device standards
- Backup internet planning
- Power outage reporting procedures
Goal:
Maintain professional, uninterrupted remote work.
3. Business Continuity & Power Protection
Preparedness during disruptions:
- Power stations and generators
- Emergency connectivity readiness
- Operational continuity planning
Goal:
Keep IBFM services running during outages or crises
4. Tools, Accounts & Communication
Daily operational enablement:
- Zoom accounts and phone numbers
- Seat assignments and transfers
- Address or workspace changes
- Software and application readiness
Goal:
Ensure Deliver fast resolution and transparent communication.
5. IT Notifications & Incident Support
Awareness and rapid response:
- Power outage notices
- System advisories
- Technical escalation handling
Goal:
Deliver fast resolution and transparent communication.
Access & Security
- InsBOSS Email Creation Process
- Gmail 2FA / Multi-Factor Authentication
- Client Seat Pullout & Transfer
- TSBU Contractual IT Process
Purpose:
Protect company data and ensure authorized system usage only.
Business Continuity
- Power Station Guidelines
- Generator Usage Guidelines
Purpose:
Maintain service continuity during emergencies.
Tools & Communication
- Zoom Account & Phone Assignment
- Seat Endorsement
- Work Address Change Notification
Purpose:
Support daily operational efficiency.
First 30 Days Focus
(after Culture Training)
Days 1–10 — Foundations & Security Awareness
- Understand IBFM IT architecture and responsibilities
- Review email creation and MFA security procedures
- Study WFH technical standards and device requirements
- Review business continuity tools and backup systems
- Participate in monitored incident response
Outcome:
Ability to handle routine IT support with supervision
Days 11–20 — Guided Technical Support
- Assist in account setup and permissions validation
- Practice troubleshooting common IT concern
- Support WFH readiness checks and compliance
- Review business continuity tools and backup systems
- Participate in monitored incident response
Outcome:
Ability to handle routine IT support with supervision
Days 21–30 — Operational Readiness
- Independently manage basic account and access requests
- Validate MFA, permissions, and security compliance
- Respond to common technical issues within SLA
- Coordinate escalation for complex incidents
- Demonstrate adherence to IT documentation and SOPs
Success Goal:
Operate as a reliable first-line IT support professional who protects security, continuity, and employee productivity.
IT Required SOPs
To ensure operational excellence and compliance, all IBFMs are required to review and acknowledge the following Standard Operating Procedures (SOPs) specific to their department.
These documents define workflows, quality standards, security protocols, and escalation procedures. Completion of all required readings is mandatory within your onboarding period and contributes to your performance and compliance record.
Note:
These are the mandatory SOPs for your department. Please review and acknowledge each document to complete your onboarding compliance requirement.t.
List of SOP
Organizational Chart
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JI
JM Icban
Sr. IT Lead
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PC
Patrocinio Casem Jr.
IT Specialist
-
MF
Mark Jayson Famor
IT Computer Technician
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DJ
Dareen Jarata
IT Specialist
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JB
Jerico Balbin
IT Support
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Need Technical Help?
If you experience:
- Login or access issues
- Device or connectivity problems
- Power or outage disruptions
- Communication tool concerns
You can request IT assistance for fast, secure resolution.
- itsupport@insboss.net
- insbossit@insboss.net
Empowering your Digital Workspace
We’re Here to Help You
Whether you’re navigating a technical snag, securing your data, or looking for the best tools to streamline your day, our IT team is your dedicated partner.
We build the digital foundation that keeps our entire company innovating and moving forward safely.